Shipping Policy

Shipping Policy

Effective Date: [01-Oct-2025]
Brand: Chocoworld
Parent Company: Zeenat Foods Industries

At Chocoworld, we take pride in delivering our chocolates and spreads to you fresh, safe, and on time. This Shipping Policy outlines our delivery process, timelines, and responsibilities.

1. Order Processing

  • Orders are processed within 24–48 business hours after confirmation of payment.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Timeline

  • Standard delivery within Pakistan: 2–5 business days (depending on location).
  • Remote or rural areas may take longer.
  • Delivery times are estimates and may vary due to weather, courier delays, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges will be calculated at checkout and may vary based on location and order weight.
  • Occasionally, we may offer free shipping promotions, which will be clearly mentioned on our website or promotions page.

4. Delivery Partners

  • We work with reliable third-party courier services to ensure safe and timely delivery.
  • Once shipped, you will receive a tracking number (if available) to monitor your order status.

5. Risk of Loss

  • Ownership and responsibility of products pass to the customer upon delivery at the provided address.
  • Chocoworld is not responsible for delays caused by courier companies or incorrect shipping details provided by the customer.

6. Incorrect or Incomplete Address

  • Customers are responsible for providing accurate shipping details.
  • If an incorrect or incomplete address is provided, additional shipping charges may apply for redelivery.

7. International Shipping

  • Currently, we do not offer international shipping. Orders are fulfilled only within Pakistan.

8. Contact Us

For any shipping-related questions or assistance, please contact us:
📧 Email: Orders@chocoworld.com.pk
📞 Phone/WhatsApp: 0315-2194956
🏢 Address: Zeenat Foods Industries, Karachi, Pakistan.