Privacy Policy

Privacy Policy

Effective Date: [01-Oct-2025]
Brand: Chocoworld
Parent Company: Zeenat Foods Industries

At Chocoworld, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following information when you use our website or place an order:

  • Personal Information: Name, email address, phone number, billing/shipping address.
  • Payment Information: Processed securely through third-party payment providers (we do not store your credit/debit card details).
  • Order Information: Products purchased, order history, delivery details.
  • Website Usage Data: IP address, browser type, device information, and browsing activity (to improve your shopping experience).

2. How We Use Your Information

We use your information for:

  • Processing and delivering your orders.
  • Providing customer service and support.
  • Sending order updates, promotions, or offers (only if you subscribe).
  • Improving our website, services, and product offerings.
  • Preventing fraud, unauthorized access, and misuse of our services.

3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share it with:

  • Service Providers: For payment processing, delivery, and order fulfillment.
  • Legal Authorities: If required by law, regulation, or government request.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or disclosure. While we use secure servers and encryption where applicable, no method of transmission over the internet is 100% secure.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance your browsing experience.
  • Remember your preferences.
  • Analyze website traffic and performance.

You can disable cookies in your browser settings, but this may affect some website features.

6. Your Rights

You have the right to:

  • Access, update, or correct your personal information.
  • Request deletion of your information (subject to legal/transactional requirements).
  • Opt out of marketing communications at any time.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

8. Updates to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

9. Contact Us

For questions about this Privacy Policy, please contact us:
📧 Email: Orders@chocoworld.com.pk
📞 Phone/WhatsApp: 0315-2194956
🏢 Address: Zeenat Foods Industries, Karachi, Pakistan.